Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. My Virgin Media App. Get ready for your Virgin Media installation. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . 05-12-2022 17:10 - edited 05-12-2022 17:10. Some new sockets may look like. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Have I helped? Click Mark as Helpful Answer or use Kudos to say. Switched On Families. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I ordered self-install kit just to find out there is no Virgin socket in my new property. Options. QuickStart, set up and connections. pdf (virginmedia. 3K subscribers in the VirginMedia community. Could I book an engineer and what number - 5155510. Push the white cable with the black label into the Hub. - 5372385. 4. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Stay safe online. . . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Account - Cable. That's the cable to use for your HUB. Account - Cable. But I have no Virgin Media Wall socket in my house. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. But I have no Virgin Media Wall socket in my - 5383603. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. The internal wall boxes are mostly oblong. 2. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. We would like to show you a description here but the site won’t allow us. Being connected to the internet is one of the most important modern essentials in 2022,. To arrange this, I will just need to pop you over a private message to take a few more details. The installation should take around an hour. Browse Virgin Media Virgin Media Community. . Browse Virgin Media Virgin Media Community. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Account - Mobile. We have the quickstart pack but sadly cannot get broadband set up and working. The cable could be hidden within, or behind, furniture. Community Natter. Is there some way I can convert RJ11 to coax or will I have to (if. Account - Cable. 2 hours ago. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Tech Chatter. We have tried plugging it into the only box we found it would fit but no luck. 2) plug new provided cable into hub. Account - Cable. Everything you need is posted to you. Re: My Flat doesn’t have wall socket. both appear. We would like to show you a description here but the site won’t allow us. I am so sorry to hear that you seem to be missing a wall socket in the home. Posted in QuickStart, set up and connections. I’ve just lived into my new house and received my Virgin box. The Openreach socket is entirely irrelevant in any case. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. When you see. Friday or 8AM. Reply. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 0 Kudos. Stay safe online. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. New to the UK and just moved into our first home here. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Also tried the Ethernet, not. Installation appointment text. Hi all, when I signed up for Virgin Media, it said the service was available at my house. My Virgin Media App. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Stay safe online. I don't have a virgin media wall socket and this is stressing me out. Forum; Apps. which will give you a general idea of VM fixtures and fittings. Virgin Phone Switchover. Call the pre-installation and delivery team on 0800 052 1734. There are 10 types of people: those. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Connecting Hub 3. on 30-09-2022 14:24. Thing is, I've been to the house, Virgin haven't, and I am 99. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). If. 2 Uninstall TiVo box. Got my virgin media self install kit but I don't have a virgin socket. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. I have checked outside and there is a brown box shared with the neighbour. cable from wall. 0 Kudos Share. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. on 31-12-2021 10:47. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The cables from the external box lead to a Bt open reach socket and a blank socket. Browse Virgin Media Virgin Media Community. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Networking and WiFi. 3 minutes ago. Solved: Hi guys and gals. Post up some clear photos of the sockets, cables etc. My Virgin Media App. Please remember, there’s always a £35 activation fee for our services. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. 1 Kudo. I am afraid the delivery slot with the courier is only available for all day. Account - Mobile. Virgin Phone Switchover. I’ve tried calling but the people I’m connected to keep hanging up. Tech Chatter. on 27-01-2023 17:22. Joining in. However the wall socket doesn’t have the correct connection for the cable with the hub. . 03. See where this Helpful Answer was posted. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Hi all, I’m terrible with networking and never had to self install a fibre connection before. The wall socket I have within my home does not appear to be working. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Residential Installation Virgin Media. Ordered VM broadband and was recommended by the website to select the self quick install option. Stay safe online. 0 Kudos. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Wall Socket. 2. Subscribe. Solved: Hi guys and gals. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Socket should be on the underside. We have the quickstart pack but sadly cannot get broadband set up and working. Account - Mobile. Plug into the Hub Push the white cable with the black label into the Hub. Virgin Media;. Just had self installation delivered, have no wall socket just two cables from the wall. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. There is no other wall socket or anywhere for the round wire to go. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. Quick tips on prepping for Virgin Media technician's visit. It feels like I need to just obtain a connector to enable the two to fit. I've tried looking but can't see a way to book an engineer for this? Thank you. The wall socket has a thick plug bit. Alessandro Volta. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There must have been a previous installation or you would not have been offered a self install. It is surface clipped usually. How To Connect Old Bt Master New Virgin Nte5 Avforums. Vonage 2nd line. Connect the Hub’s power cable with the blue tab. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). If you in a property that's recently been added to Virgin Media's network we have another video th. Select the correct HDMI input for your box. I don't work for Virgin Media. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. We're here to help. Virgin Media. From there it is going into the white distribution amplifier. In response to Travis_M. Tudor. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. you take control of your Virgin Media life. On the day of activation, connect your new router to the master phone socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. We're here to help. However, checking the property’s inventory, I noticed that there is an Openreach phon. Further exclusions & legal stuff apply. Dave. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Very. I am then unable to sign in to my account as I do not have my account information. Need some help with the installation. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. But I don't have a splitter or any 'Virgin media socket'. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. Next, connect the power cable. Failing this. The wall socket I have within my home does not appear to be working. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Options. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. VM will usually only supply a Quickstart to a property that had VM previously. 1 Mar 2016. However, I am unable to find any Virgin Media wall socket. can take a look. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Stay safe online. Networking and WiFi. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Chatter and natter. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. SpeedQuickStart, set up and connections. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Kiki97. Call the Pre-installation and delivery team on 0800 052 1734. Networking and WiFi. SpeedWas able to purchase a self install setup but have no wall socket. Browse Virgin Media Virgin Media Community. 12. Hi, Iv just received my new broadband. Stay safe online. My Virgin Media App. 9% confident there is no Virgin Media socket installed. Thanks mate. When I was going to self-install it, I didn't find any wall socket. I am trying to set up our wifi. We can see that you've spoke to the team and got a technician visit booked in. Below is why. on 06-03-2023 09:36. -. 01-02-2023 10:59 - edited 01-02-2023 11:00. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Virgin Phone Switchover. 3) other end of this cable, connect the female to. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Sometimes there is no wall box, just a trailing cable. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Security matters. 195. What I need to do? - 5432597. Quickstart is the quickest and easiest way to setup our services. We have tried plugging it into the only box we found it would fit but no luck. My Virgin Media App. . Security matters. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Options. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. However, we couldn’t locate the wall socket in our place. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. The large Eurobell wall box is where you would connect. 1. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. If you in a property that's recently been added to Virgin Media's network we have another video th. Options. Please support me in this regard. The cable could be hidden within, or behind, furniture. Security matters. Hi , Thank you for getting back to me via private message. All the wall sockets I can see are for BT. Stream from Virgin Media. Can a member of the team contact me to arrange a. The brown box is still fine, cleaned it and put the front back on with a zip tie. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. This seems to be the only way that i can speak to someone about the issue. Switched On Families. |. Community Natter. Wiring A Home Ethernet Network Practical Beginners Guide. Follow these simple installation steps for your Virgin Media home phone set up. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Stay safe online. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. Home Phone. Re: No Wall Socket for Quickstart. I am then unable to sign in to my account as I do not have my account information. Dave. . self install issues. Options. If you're happy with this and for the charge we can make the arrangements for you 🙂. Account - Cable. Follow these simple installation steps for your Virgin Media home phone set up. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Mark as New; Bookmark this message. The coax cable from the study can be used for the other 360 box in the kitchen. 5. Hi @Abigaill. No Virgin Media Wall Socket on 13-04-2022 14:47. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Getting Connected with Virgin Media is easy when you have a wall socket. Thanks for your first post and welcome to our community. Ordering And Installation Of Broadband Thinkbroadband. Tudor. Turn on and start the Box. SpeedQuickStart, set up and connections. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). 4 weeks ago. The cable could be hidden within, or behind, furniture. The cable could be hidden within, or behind,. However, I do not have any of the specified wall sockets available. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 05-09-2023 20:36. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. I have signed up as a new user for Virgin Fibre. They'll then install a fibre socket inside. Switched On Families. All forum topics; Previous topic; Next topic; 2 REPLIES 2. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. We would like to show you a description here but the site won’t allow us. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Networking and WiFi. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We're sorry to hear that there are no wall sockets in your property. on 04-02-2023 11:17. 2 as the wire is already in. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. 2 weeks ago - last edited 2 weeks ago. Excludes broadband faults and broadband network outages. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. Please help. on 06-03-2023 09:36. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. . Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. - 5390715. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. CUSME. 😞 There are cases where we'd need to convert a self-install to a. But I have no Virgin Media Wall socket in my house. But I have no Virgin Media Wall socket in my room. We have a virgin media wall socket with an ethernet port in the wall but no round cable. New to the UK and just moved into our first home here. Some properties do not have a wall socket, only a cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. This is something we can certainly get changed over to a manned install for you but in order to. . They will re-wire to your requirements. 😞 There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. 3 weeks ago. which will give you a general idea of VM fixtures and fittings. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. . Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. QuickStart, set up and connections. Switch on your TV, then using your own TV remote press the Input, AV or Source button. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. Forum; Apps. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. 77K views 4 years ago. I don't work for Virgin Media. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). The cable could be hidden within, or behind, furniture. Community Natter. Installing and configuring your kitQuickStart, set up and connections. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. Surly there has been a connection previously otherwise we wouldn't have bee. The Gamer Lounge. 1) remove the attenuator from the existing cable, plug it into back of hub. But I don't think I have any Virgin Media Wall sockets in my house. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. D01 C9W8. I need to plug my hub into the wall socket. QuickStart, set up and connections. Package arrive today and realized I don't have a VM wall socket to.